Puppies Shipping & Returns
We take pride in the fact that our relationship with you does not end when taking home Puppies from us. As conscientious breeders, experienced Puppy counselors, and die-hard Puppy lovers, we’d like to believe nothing can ever go wrong with our Puppies. However, certain things are never in our control.. A puppy’s health is dependent on a lot of factors like genetics, exercise, food & nourishment and overall care. If something does go wrong, we always strive to help, Often at times even when our guarantee doesn’t cover it. While we may not be able to guarantee that your Puppies will never have a health problem, We guarantee that we will do our best to ensure your new family member is a healthy one!.
Exceptions to our Guarantee
Nothing delights us more than knowing we were able to bring a healthy, happy Puppy(s) to you. We do seek out your help to ensure your puppy remains healthy. Here are a few measures that will help:
Send us a copy of the examination (medical record) within 2 business days of receiving your Puppy(s). The examination must be performed by a licensed veterinarian. Your Puppy(s) will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first ten days of receiving your Puppy(s).
The daily healthcare and maintenance of your pet, including all the recommended immunizations and examinations. While we de-worm and vaccinate your pup till the departure date, we’d like you to continue proper de-worming and conducting regular exams up to 16 weeks of age or more (or as recommended by the veterinarian).
Refund and Exchange Policy
We provide a refund of “any” paid amount for a puppy or exchange of a puppy for another puppy. As a result, you are encouraged to be sure of your selection from our numerous beautiful puppies.
However, we will exchange your puppy(s) for another puppy(s) If the puppy has developed a lethal illness prior to travel that puts him/her in a bad health condition. Please refer to the Health Guarantee page.
We always get an approximate value for the adult weight of our puppies . To fulfill this purpose, we use the International Puppy Weight Chart. The chart only provides an approximate or estimate value, hence, we do not and cannot guarantee that the approximate weight on each adult puppy is exact.
Once you make a full payment or place a deposit for a puppy, you unequivocally agree to these terms.We, therefore, recommend that you review our puppies correctly by browsing their pictures and videos before making your choice.
Where do you ship?
We ship everywhere in America, Australia and Europe. For an additional charge, we offer overnight delivery to certain locations. We also offer shipping to Africa, Asia and the Middle East.
How long does an order take to arrive?
Standard shipping takes about 3 to 5 business days during the regular season. In December and June, shipping times may take longer. Expedited shipping is available for an additional fee.
What do I do if I don’t receive my order?
We track all deliveries from the moment they leave. If your puppy doesn’t arrive on time, let us know and we’ll locate it for you. If the order can’t be rerouted to you within 24 hours, we’ll refund the shipping charges 70%. So do sit back, relax and wait for your door bell.
The daily healthcare and maintenance of your pet, including all the recommended immunizations and examinations.While we de-worm and vaccinate your pup till the departure date, we’d like you to continue proper de-worming and conducting regular exams up to 16 weeks of age or more (or as recommended by the veterinarian).
How Safe Is It To Shipped A Puppy?
We receive many inquiries on the process of shipping a puppy -individuals often wonder if it is safe and how it works.
1.Won’t he/she be scared?
2.How long does it take?
3.Won’t it be difficult for the puppy having to be all alone in a crate for so long?
This is how we explain the shipping process to individuals to help them feel more at ease with the process of getting a puppy
Shipping a Puppy Is Very safe: See Below Details!
Puppies aren’t vases or art supplies, so when you hear that he or she can be shipped to you, your first reaction is probably shock. Before you panic, get that picture of cardboard boxes and foam peanuts out of your mind! Shipping Puppies is usually quite safe because we are registered breeders and we “Offer Lap Nanny Delivery Services” we Do Not put our puppy on the ‘Belly of the Plan’
Airlines will either ship Puppies in the cargo compartment which sounds a bit callous and scary, but we actually use our Lap Nanny Services which is very safe for our puppies to be shipped, especially if there is no need for a layover or cargo transfer or the Puppy to be stowed under the passenger’s seat in lieu of carry on luggage. This is probably the safest mode of air travel.
We always give all our Puppies a Bordetella vaccine prior to shipping to avoid the chances of other Dogs or pets infecting them
A lot of breeder will ship your puppy ask for crate. Well we don’t do that before we even accept to ship your puppy means we already have perfect CRATE for your dog so purchase with us with ease .