Everyone, I talked to seemed knowledgeable about what each step. Some reviews about their experience with broken crates or sick animals made me worried a bit, but our Puppy arrived on time as promised and was in a nicely secured crate. All paperwork in order. She had urinated and pooped in the crate, but which dog wouldn't. I would if I was sent off in a crate, away from my family, hahahha. Took her to the vet the next day and was told she looks great. She has a wonderful temperament and very much healthy as well. she has been a source of happiness since her arrival and the constant checks from the sellers has been encouraging as well.